Shipping & Delivery
SHIPPING & DELIVERY
Flat rate postage $12.95 for all orders
Please note that extremely bulky items are excluded from flat shipping rates and will be quoted individually. We promise to keep you informed at all times with regards to shipping and pricing once we receive your order.
When your parcel is dispatched, you will be sent a confirmation email with the tracking number.
Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and your order will be sent by courier, we will contact you to discuss alternate delivery options.
We endeavour to ship orders as soon as we can, dependant on when the order is placed, we dispatch between 2-3 business days following. The shipping times will fall on the Courier’s standard shipping policies.
Please note that some of our products are handmade and/or imported and often, due to their popularity throughout Australia, we struggle to keep stock numbers high. If you’ve selected to be put onto a waitlist; these products might take 2 to 3 weeks to make/arrive – but we will inform you once we receive them.
We might send your order in separate parcels if you’ve purchased multiple items which are larger than our Extra Large courier bags. However, all orders will be dispatched together on consecutive order numbers for ease of tracking.
We are not a huge franchise that can stock thousands of each item, as we are a family-owned, small, local business. We do our best and will increase stock levels over time – but it’s best to keep communication open with us, and let us know of any deadlines/birthdays etc ahead of time, and we’ll always update you and let you know what we think our ETA for goodies on waitlists. (We’re always here and happy to chat!) We do rely heavily on distributors bringing the products into Australia. (And with the big brands, they are often in such demand that the distributors struggle to keep stock levels up themselves!)
What if I have a specific date I need an item?
If you need your order before a specific time or date i.e a gift, please leave a note at the checkout process so we can clearly see when the order is required for – or email us at email@example.com / or use the Contact Us Form on our website.
We promise to do our best to get your order out to you as fast as possible.
For Educators and Faculties – We print and add your Invoice to your parcel, so you receive these for your Accounting records.
Thank you for shopping with Learn By Play.
We hope that you enjoy your shopping experience and we look forward to sharing new and exciting products with you in the future.