Terms & Conditions

The Terms and Conditions of this website are subject to change. Please check this page often to ensure you agree to the latest version.

Delivery Times

Delivery times to Australia are approximately 3 to 4 working days

Delivery times to New Zealand are approximately up to 7 working days

The above delivery times are an estimate only. If you would like to enquire about your specific order feel free to call us on 0439062376 or email us at sales@learnbyplay.com.au 


Payment Details

Please ensure that you complete the payment details on the order form.

  1. Invoice – terms are 30 days strict from date of invoice.
  2. Credit card orders. We accept Visa and Mastercard and Paypal.


Back Orders

Unfortunately, some products may be temporarily out of stock, in which case all back orders of $30.00 cumulative value or more will automatically be reordered and shipped when available, freight free. Back orders with a cumulative value less than $30.00 will be deleted. Seasonal products will generally not be back ordered. Back orders will released on the 15th of each month. Back orders will only be held for a period of 4 months.



All current up to date pricing can be viewed online at https://learnbyplay.com.au. In our catalogue we offer various promotional pricing options. Please note that Online Discounts are not applicable to fax, mail, email or phone orders.



Learn By Play is not yet registered for GST.  When we do, we will amend invoices accordingly.



Unfortunately, promo codes may not be eligible on some items which have already been discounted. Learn By Play reserves the right to change or cancel promotions at any time.


Damages and Claims

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to us on 0439062376 within 7 days of receipt of goods. For any short supply claims that have a proof of delivery, you may need to supply a statuary declaration signed by a justice of peace.

Failure to advise us within 7 days may result in your request being declined.

Once approved, we will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from us, as this will delay or may invalidate any claim.

Approved returned goods must be received by us complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit. In all instances we will charge a mandatory Return Freight and Handling Charge of 20% of the invoiced value. Furniture can not generally be returned for this reason. A return request must be made to us on telephone number 0439062376 within 7 days of receipt of goods.

All returned goods must be received complete and undamaged for the claim to be processed.


Design Changes

We reserve the right to vary the specifications or performance criteria of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.



Our website content cannot be reproduced (in whole or in part) in any form without the express permission of Learn By Play.


Contact Details

105 Mudgeeraba Road, Worongary, Queensland, 4213

Mobile : 0439062376   https://learnbyplay.com.au


Product Warranty

Each item is intended for use only for the purpose described and not for any other purpose. Naturally, any item to be used by a child requires careful adult selection and use should be under proper adult supervision. Items must only be used by children of an appropriate age. Guidelines are given but the final decision must be made by the selecting adult taking into account the nature of the child concerned. Warranty Spare Part requests will take approximately three weeks. Some parts may need to be sourced from the manufacturer therefore lead times will be advised on application. Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.



We believe the information in this catalogue is correct at the time of going to press, but no representation or warranty is given with regard to the accuracy of such information.